Frequently Asked Questions
Everything you need to know about our certified open-box technology.
What exactly does 'Open Box' mean for your products?
Open Box items are typically goods returned by customers that have been inspected, tested, and verified to be in full working condition. They may have minor cosmetic imperfections or non-original packaging, but they offer significant savings over brand-new retail prices.
Do open-box electronics come with a warranty?
Yes, all our products include a 90-day limited warranty from Open Box Electronics. Additionally, many items still carry the balance of the original manufacturer's warranty.
What is your return policy for computers and laptops?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund, minus any applicable shipping fees.
How do you ensure the quality of the devices?
Every device undergoes a rigorous 50-point inspection process by our certified technicians. We check battery health, screen integrity, port functionality, and perform a factory reset to ensure the software is ready for a new user.
How long will it take for my order to ship?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and tracking information is provided via email immediately upon dispatch.
Are all original accessories included?
Most items include all original accessories. In cases where an original accessory is missing (like a power cable or remote), we provide a high-quality, fully compatible replacement to ensure your device is ready to use out of the box.